General Terms and Conditions

Terms of Service

intwit.ch

Version 1.1, effective as of 7 July 2026

1. Provider and Scope

1.1 These Terms of Service ("Terms") govern the use of the online platform available at intwit.ch (the "Platform"), operated by INTWIT Sàrl, Rue du Rhône 80, c/o ExpertFid & Audit SA, 1204 Genève, Switzerland, UID CHE-236.175.750 ("intwit", "we", "us").

1.2 By accessing the Platform, creating an account, and purchasing a subscription, the user ("User") accepts these Terms in the version valid at the time of use. Deviating terms of the User do not apply unless we have expressly accepted them in writing.

1.3 Contact Us here: https://intwit.ch/en/contact/privacy

2. Description of Services

2.1 intwit.ch is a Swiss online portal that connects, in a listing and directory capacity only, the following categories of Users:

(a) Seekers: individuals searching for properties to rent or buy, or for related services;

(b) Owners (Private): private landlords publishing listings for their own properties;

(c) Régies (Agencies and Property Management Companies): professional real estate agencies and property management companies publishing and managing property listings;

(d) Service Providers: tradespeople and businesses, whether individuals or companies, such as architects, artisans, cleaning services, plumbers, technicians, and electricians, offering a verified business profile and receiving direct leads;

(e) Partners (Enterprise): large-scale corporate partners, for example in the fields of insurance, architecture, construction, telecommunications, transportation, and cleaning, benefiting from premium directory placement and advanced lead generation.

2.2 The Platform provides publishing tools, search and filtering functions, verified profiles, and a messaging system allowing Users to contact each other directly.

2.3 The Platform additionally offers intwit Scout, an AI-supported search assistance feature described in Article 9.

3. Role of the Platform: No Brokerage, No Third-Party Funds

3.1 intwit is a listing and directory platform only. intwit is not a real estate broker, agent, property manager, or intermediary, and is not a party to any rental agreement, purchase agreement, mandate, or service contract concluded between Users.

3.2 All transactions between Users take place directly between them, outside the Platform. Rent, purchase prices, deposits, and service fees are negotiated, agreed, and paid directly between the Users concerned. intwit does not process, hold, transfer, or manage any third-party funds, does not provide escrow services, and does not take any commission on transactions between Users.

3.3 The only payments processed in connection with the Platform are intwit's own subscription fees as set out in Article 5, collected through a licensed payment service provider.

3.4 intwit does not verify the legal status, ownership, condition, or availability of listed properties, nor the qualifications, licensing, or authorisations of Service Providers, beyond the identity verification described in clause 4.3. Users are solely responsible for their own due diligence before entering into any agreement with another User.

4. Registration, Accounts and Verification

4.1 Use of the Platform's core features requires a user account. The User must provide accurate and complete information and keep it up to date. Users must be at least 18 years of age. Users registering on behalf of a legal entity warrant that they are authorised to represent it.

4.2 Login credentials are personal and must not be shared. The User is responsible for all activity carried out through their account and must notify us without delay of any suspected unauthorised use.

4.3 All Users undergo an identity verification process appropriate to their subscription category. Verification constitutes a plausibility check of the information provided and does not constitute a guarantee by intwit of any User's identity, solvency, reliability, or legal capacity.

4.4 We may refuse, suspend, or terminate accounts that fail verification, provide false information, or breach these Terms.

5. Subscriptions and Prices

5.1 Access to the Platform's features is provided through category-based subscriptions with a fixed term of six (6) months. All prices are stated in Swiss francs (CHF) and include Swiss VAT where applicable.

5.2 The features of each category are described in detail on the Platform at the time of subscription. We may improve or extend features at any time; the core features of a paid subscription will not be materially reduced during its current term.

6. Launch Promotion (Pilot Phase)

6.1 During the pilot phase running from 1 July 2026 to 31 August 2026 (both dates inclusive) (the "Launch Promotion"), registration in all subscription categories is free of charge. No payment details are collected during the Launch Promotion.

6.2 As of 1 September 2026, continued use of paid features requires the purchase of a subscription in accordance with Article 5. No subscription fee is charged automatically at the end of the Launch Promotion. Users will be invited to subscribe actively. Accounts that do not subscribe revert to a non-paying status with restricted features.

7. Payment and Renewal

7.1 Subscription fees are due in advance for the full 6-month term and are processed through a licensed payment service provider selected by intwit. The applicable payment methods are displayed at checkout. The User may additionally be subject to the terms of the payment provider and of their card issuer or bank.

7.2 Unless the User disables renewal in their account settings, subscriptions renew automatically for successive 6-month terms at the then-current published price. The User will be reminded by email at least fourteen (14) days before each renewal, stating the price and the renewal date.

7.3 If a payment fails, we will notify the User and may suspend paid features after a reasonable grace period.

7.4 Price changes apply only from the next renewal term and will be communicated at least thirty (30) days in advance. If the User does not agree, the User may cancel with effect from the end of the current term.

8. Cancellation, Termination and Refunds

8.1 The User may cancel their subscription at any time, directly in their account settings, without notice period and without giving reasons. Cancellation takes effect at the end of the current paid 6-month term; until then, all subscribed features remain available.

8.2 Refund policy: subscription fees for the current term are non-refundable, except (a) where mandatory law provides otherwise, or (b) where intwit permanently discontinues the Platform or the subscribed category during a paid term, in which case the unused portion of the fee is refunded on a pro-rata basis.

8.3 During the Launch Promotion, Users may delete their account at any time, free of charge and without any obligation.

8.4 We may terminate a subscription for good cause with immediate effect, in particular in the event of a serious breach of these Terms, including fraudulent listings, illegal content, or abuse of the messaging system. In such cases, no refund of the current term is owed, to the extent permitted by law.

8.5 Upon cancellation of their registration, the User may request the deletion of their personal data in accordance with clause 17.5.

9. intwit Scout (AI-Supported Search Assistance)

9.1 intwit Scout is an AI-supported search assistance feature designed to bring additional value to Users by retrieving publicly available information from external resources outside intwit's own listings, whether relating to properties or to service providers. Use of intwit Scout is limited to five (5) searches per User per day.

9.2 Each search is initiated individually and exclusively by the User, for the User's own personal information needs. intwit does not itself crawl, scrape, aggregate, store, or republish content from external websites, and does not incorporate external search results into its own listings database. Results are displayed transiently to the requesting User only.

9.3 The User undertakes to use intwit Scout solely for lawful, personal search purposes, and not to systematically extract, reproduce, or commercially exploit third-party content obtained through it. The User is solely responsible for their use of the results, including compliance with the terms of use of the source websites.

9.4 intwit Scout output is generated with the assistance of artificial intelligence provided by a Swiss third-party API provider and may be incomplete, outdated, or inaccurate. It does not constitute advice of any kind. Clauses 10.2 and 12 apply.

10. Listings, Content and Warranty

10.1 Users who publish listings or profiles warrant that: (a) they are entitled to offer the listed property or service; (b) all information provided is truthful, accurate, and not misleading; (c) their content does not infringe third-party rights or applicable law, including tenancy law and fair-trading rules. Users are solely responsible for their listings, profiles, messages, and other content.

10.2 The Platform and all services are provided "as is" and "as available". To the maximum extent permitted by law, all warranties, express or implied, are excluded, including with respect to the accuracy of listings, User content, and AI-generated output. AI output is produced automatically, may be incorrect or misleading, and does not constitute professional advice. The User bears sole responsibility for any use of, or reliance on, Platform content and AI output.

10.3 We do not warrant the availability or performance of third-party services (including hosting, AI, payment, analytics, and bot-protection providers) and may replace any third-party provider at any time.

10.4 Where a defect in a paid service is proven, the User's sole and exclusive remedy is, at our choice, rectification of the defect or a pro-rata reduction of the subscription fee for the affected period. Further warranty claims are excluded to the extent permitted by law.

10.5 We may remove or block any listing or content that we reasonably believe violates these Terms or applicable law, without incurring any liability.

11. Availability and Force Majeure

11.1 We strive for high availability but do not warrant any specific availability level or uninterrupted, error-free operation. Maintenance and updates may be performed at any time.

11.2 We are not liable for any failure or delay caused by circumstances outside our reasonable control ("Force Majeure"), including outages of third-party providers, power or internet failures, cyberattacks, official orders, strikes, or natural events. During Force Majeure, our obligations are suspended without liability.

11.3 If Force Majeure persists for more than sixty (60) days, either party may terminate the affected subscription with immediate effect; fees paid for periods after termination are refunded pro rata as the sole and exclusive remedy.

12. Liability

12.1 To the maximum extent permitted by mandatory law, intwit's liability is excluded in its entirety. In particular, any liability for slight and medium negligence is fully excluded. Liability for unlawful intent and gross negligence remains reserved solely to the extent that its exclusion is prohibited by Art. 100 para. 1 of the Swiss Code of Obligations (CO).

12.2 To the extent liability cannot be excluded under clause 12.1, intwit's total aggregate liability per contract year, regardless of the number of incidents or legal grounds, is limited to the subscription fees actually paid by the User in the twelve (12) months preceding the event giving rise to the claim, and in any case to a maximum of CHF 2,000.

12.3 Liability for indirect and consequential damage, loss of profit, loss of revenue, loss of data, business interruption, reputational damage, third-party claims against the User, and frustrated expenses is excluded in full to the extent permitted by law.

12.4 In accordance with Art. 101 para. 2 CO, any liability for auxiliary persons and subcontractors, including hosting, AI, payment, analytics, and bot-protection providers, is fully excluded, including for their intent or gross negligence.

12.5 intwit is not liable for the conduct of Users, for the accuracy of listings or profiles, for the outcome of any transaction concluded between Users, or for damage arising from agreements between Users. Any disputes arising from such transactions shall be resolved exclusively between the Users concerned.

12.6 Any liability in connection with free services, including the Launch Promotion, free trials, and free features, is excluded in full to the extent permitted by law.

12.7 intwit is not liable for damage resulting from: (a) improper or unlawful use of the Platform; (b) the User's failure to back up their own data; (c) reliance on AI-generated output or intwit Scout results; (d) compromised credentials attributable to the User's sphere of control; (e) Force Majeure.

12.8 The User must notify intwit of any claim in writing within sixty (60) days of becoming aware of the damage. Claims not asserted in court within twelve (12) months of the damaging event are forfeited, to the extent such contractual limitation is permitted by law.

12.9 Mandatory statutory liability, in particular under the Swiss Product Liability Act, remains unaffected. Should any part of this Article be found invalid, the remaining limitations remain in force, and the invalid part shall be replaced by the most protective provision permitted by law.

13. Indemnification

13.1 The User shall indemnify and hold harmless intwit, its officers, employees, and auxiliary persons from and against all third-party claims, damages, fines, and costs (including reasonable legal fees) arising out of or in connection with: (a) the User's breach of these Terms or of applicable law; (b) the User's listings, profiles, messages, or other content; (c) transactions or agreements concluded by the User with other Users; (d) the User's use of intwit Scout or of AI-generated output; (e) any infringement of third-party rights attributable to the User.

13.2 This obligation survives the termination of the contract.

14. Acceptable Use

14.1 Users must not: (a) use the Platform for unlawful purposes; (b) publish false, misleading, discriminatory, or fraudulent listings; (c) infringe third-party rights; (d) scrape, crawl, or systematically extract Platform data; (e) circumvent technical protection measures, verification processes, or the intwit Scout daily search limit; (f) send spam or abusive messages through the messaging system; (g) resell or share account access.

14.2 The User is solely responsible for regularly backing up their own data and content.

14.3 In the event of a breach, we may issue a warning, temporarily block, or permanently delete the account concerned. Claims for damages remain reserved.

15. Intellectual Property

15.1 All rights to the Platform, its software, design, trademarks (including "intwit" and "intwit Scout"), and content provided by us remain with intwit or its licensors.

15.2 Users retain all rights to their own content. By publishing content on the Platform, the User grants intwit a non-exclusive, worldwide licence to host, display, and process such content solely for the purpose of operating and promoting the Platform, for the duration of publication.

16. Amendments to these Terms

16.1 We may amend these Terms at any time. Amendments will be communicated to registered Users at least thirty (30) days before they take effect. If the User does not object before the effective date, or continues to use the Platform thereafter, the amended Terms are deemed accepted. In the event of an objection, either party may terminate the contract with effect from the end of the current subscription term.

17. Data Protection and Data Deletion

17.1 We process personal data in accordance with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR). Details are set out in our Privacy Policy, available on the Platform.

17.2 In summary, we process personal data for the following purposes: (a) provision of the Platform, account management, and identity verification (performance of contract); (b) billing and payment processing through our payment service provider (performance of contract and legal obligations); (c) processing of User inputs through our Swiss AI service provider, strictly to deliver the requested functionality (performance of contract); (d) IT security, bot protection, and fraud and abuse prevention (legitimate interest); (e) statutory retention and disclosure obligations (legal obligation); (f) support and service communication (performance of contract); (g) aggregate, cookie-less traffic analytics (legitimate interest); (h) marketing communications, where offered (consent).

17.3 Our service providers, including for hosting, AI services, payment processing, analytics, and bot protection, are engaged under data processing agreements. Personal data is processed in Switzerland or in the EU/EEA.

17.4 Users may exercise their rights of access, rectification, erasure, restriction, and data portability, and may object to processing based on legitimate interest, at any time via their account settings or by contacting us here: https://intwit.ch/en/contact/privacy.

17.5 Data deletion upon cancellation. When a User cancels their registration, they may request the deletion of their personal data. Such requests are honoured without undue delay, subject to the following: data that intwit is legally required to retain, in particular accounting records, invoices, and transaction-related documents subject to the ten (10) year retention obligation under Art. 958f of the Swiss Code of Obligations and under Swiss tax and VAT legislation, will not be deleted immediately. Such data is blocked, its processing restricted exclusively to the fulfilment of the statutory retention purpose, and it is deleted definitively upon expiry of the applicable statutory retention period.

18. Analytics: No Cookies

18.1 The Platform does not use cookies or similar tracking technologies for analytics purposes. Traffic is measured using a privacy-friendly, EU-hosted analytics service operating without cookies, persistent identifiers, or cross-site tracking. Only aggregated, anonymised statistics are produced; no cookie banner or analytics consent is required.

18.2 Strictly necessary technical cookies (for example, session cookies for logged-in Users, payment sessions, and bot protection) are used solely to operate the Platform and are exempt from consent requirements. Details are provided in the Privacy Policy.

19. Final Provisions

19.1 Should individual provisions of these Terms be or become invalid, the remaining provisions remain in force. The invalid provision shall be replaced by a valid provision that comes closest to its economic purpose.

19.2 We may transfer our rights and obligations under this contract to a legal successor. Users may not assign their rights without our prior written consent.

19.3 These Terms are governed exclusively by Swiss substantive law, to the exclusion of conflict-of-law rules and of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

19.4 The exclusive place of jurisdiction is Geneva, Switzerland. Mandatory statutory places of jurisdiction, in particular for consumers, remain reserved.

19.5 These Terms and Conditions are available in English, French, German and Italian. In case of discrepancies, the English version shall prevail.

INTWIT Sàrl · Rue du Rhône 80, c/o ExpertFid & Audit SA, 1204 Genève, Switzerland · UID CHE-236.175.750 · intwit.ch